Support and Services

Implementation Support

Xantel’s account management staff has years of experience in system implementation across multiple industry types.  We bring best-practice skills and a proven methodology to decrease risk, reduce implementation time while increasing the value of your software investment.  You may implement at your own pace with the flexibility to meet your unique requirements and timeframes.   We also offer high level industry consulting.

Support Services on AMAPS+PLUS

Xantel’s customer service staff offers both advanced technical and application support to our customers.  We realize that AMAPS+PLUS is key to maintaining operational effectiveness.  Through the years, the AMAPS+PLUS products have offered a stable, consistent platform to support operations.  We have a 24/7 backup team ready whenever you need help.  In fact, under our maintenance agreement we even provide up to 40 hours of consultation or education to keep you on top of your game.

Integration Services

Xantel’s technical team includes engineers experienced in integrating your existing applications to AMAPS+PLUS.  We have partnered with Mitchell Humphrey to offer fully integrated financial systems. We also offer custom integration to many popular financial suites.  We can work with your team to integrate your other supporting applications.  The use of our business objects enables ease of integration.

Education Services

Xantel’s experienced educational services staff supports on-site, custom education for new users, or scaled-down review sessions for existing customers.  We recognize how busy your staff is with their regular responsibilities much less a comprehensive implementation like AMAPS+PLUS.  We offer web-based, instructor-led training in short time increments scheduled to meet your needs.  We work with your project team, using your data, to walk through the processes with your users. 

Help Desk Support

We can support your internal help desk facility by providing second-level technical and application support, not just for AMAPS+PLUS, but for auxiliary applications.